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Frequently asked questions about upgrading, managing billing, refunds, and invoicing with Warp's paid plans.

How can I upgrade and subscribe to a Warp plan?

Section titled “How can I upgrade and subscribe to a Warp plan?”

Self-serve paid Warp plans include a monthly usage allowance per seat. See included allowances for your plan and billing units for the difference between dollars and credits.

When you upgrade, your allowance becomes available right away. Usage already consumed in the current cycle counts when you switch between paid plans.

You can subscribe to a Warp paid plan as an individual or as part of a team. To upgrade:

  • In the app: Go to Settings > Billing and usage, then click the Upgrade link
  • Online: See Warp pricing

After entering your payment details, you’ll receive an invoice and confirmation via email.

How can I get the most out of my Warp plan?

Section titled “How can I get the most out of my Warp plan?”

Pick the plan that matches your usage and the controls your team needs:

  • Build - Monthly included usage for individuals or small teams, with additional usage purchases and options to bring your own inference.
  • Max - A larger included allowance for heavier usage.
  • Business - Multi-seat billing, admin-configurable data controls, and SAML-based SSO.
  • Enterprise - Custom allowances and terms, managed BYOLLM, and Enterprise controls and support.

See Warp pricing for current features, seat limits, and new-plan allowances. Check Settings > Billing and usage in the Warp app for the allowance on your existing account.

How can I subscribe to a Warp Enterprise plan?

Section titled “How can I subscribe to a Warp Enterprise plan?”

Warp offers two options for larger teams and organizations:

  • Business plan: Self-serve multi-seat plan available for immediate upgrade. Includes admin-configurable data controls and admin-controlled SAML-based SSO. See Warp pricing for the current seat limit.
  • Enterprise plan - Custom pricing, shared usage pools, and terms for larger engineering organizations. Existing Enterprise contracts retain their terms. See Enterprise billing.

For Warp-managed model traffic (requests Warp routes to OpenAI, Anthropic, Google, or xAI on your behalf), all plans are covered by Warp’s Zero Data Retention (ZDR) agreements with the underlying model providers. Traffic you route through your own API key or a custom inference endpoint is governed by that provider’s data-retention policies, not Warp’s agreements. Admin-configurable data controls — including team-wide retention policies and training opt-outs — are available on Business and Enterprise.

What counts as a team member and how does billing work for members?

Section titled “What counts as a team member and how does billing work for members?”

In Warp, a team member is any seat with access to your Team — including the shared Warp Drive, Notebooks, Workflows, and other team resources. Every plan lets you invite unlimited Warp Drive collaborators, but paid-plan features and credit allocation are governed by your plan’s seat limit (see Are there new seat limits per plan? below). Upgrading applies to your entire team, including your own account and all active members.

On the Free plan, you can share a limited number of Notebooks and Workflows with other Free users. If your team exceeds that limit, you’ll be prompted to upgrade to a plan.

Once you upgrade, you’ll receive email notifications as team members accept invites. Billing is prorated, meaning you’re only charged for the days each member has access during your billing cycle. If a member leaves mid-cycle, Warp automatically applies a credit for the unused time to your next invoice.

There are differences in how members are billed based on your payment schedule:

  • Monthly plans: New members are billed immediately for the remaining time in the month.
  • Annual plans: New members are billed immediately for the remaining time in the year.

For example, if a member joins your monthly plan halfway through the month, you will be charged just half of the monthly fee ($25.00 out of $50). Similarly, if a member joins with four months remaining in an annual plan, you will be charged for those four months only, which amounts to $160 (4/12 of the annual $480).

If a member leaves part way through the billing cycle, Warp will issue a prorated credit based on the unused portion of their membership. This credit is applied to your team’s next invoice, regardless of whether you’re on a monthly or annual plan.

What is the value of joining or creating a team on Warp?

Section titled “What is the value of joining or creating a team on Warp?”

Team members have access to your shared Warp Drive objects and limited access to Warp’s collaboration features, including Session Sharing and Warp Drive storage.

Upgrading the team to a paid plan adds collaboration and knowledge-sharing tools:

  • Create unlimited Notebooks and Workflows in Warp Drive to organize and share knowledge across your team.
  • Use Unlimited Session Sharing to collaborate in real time through live, shared terminal sessions.

My co-workers are using Warp but we’re not on a Team together yet. How does billing work?

Section titled “My co-workers are using Warp but we’re not on a Team together yet. How does billing work?”

Individual users with either personal or work email domains may continue to use Warp independently without incurring billing. The benefit of joining together on a Warp Team is that you get access to a shared Team Drive and collaboration features.

When you’re ready to use Warp more collaboratively, we suggest you nominate an Admin to create a Team and invite members to join. When your Team exceeds the Warp Drive limits, you will be prompted to upgrade to a plan.

How does usage work if logged into the same account on multiple devices?

Section titled “How does usage work if logged into the same account on multiple devices?”

When you sign into Warp on different devices, your metered usage is tracked at the account level, not separately for each device.

You can use your Warp account on multiple personal computers. When you log in with the same account on different computers, your settings and preferences can be synced through the Settings Sync feature.

How do I manage my billing?

Section titled “How do I manage my billing?”

Open the billing portal to update your payment method, change billing details, view invoices, downgrade, cancel, or switch between monthly and annual billing.

You can open Manage billing from the Warp app or the web:

  • In the Warp app - Go to Settings > Billing and usage, then click Manage billing.
  • On the web - Open the Warp Admin Panel or the Warp upgrade page, click your profile in the top-right corner, then click Manage billing. You don’t need the Warp app installed.

What happens when I downgrade during a billing cycle?

Section titled “What happens when I downgrade during a billing cycle?”

Downgrades take effect immediately. Warp issues an account balance for the prorated difference based on the time remaining in your billing cycle, not on unused included usage. You can apply that balance toward future subscription payments or usage purchases. The account balance amount is visible in the billing portal invoice history.

Usage already consumed in the current cycle counts against the lower plan’s allowance. If it exceeds that allowance, no included usage remains until the next reset. Purchased usage retains its original expiration.

You can downgrade at any point throughout your subscription through the billing portal. See How do I manage my billing?.

How do I cancel my subscription?

Section titled “How do I cancel my subscription?”

You can cancel at any point throughout your subscription through the billing portal. See How do I manage my billing?.

Cancelled subscriptions remain active until the end of your billing cycle, monthly or yearly. You can continue to use your Warp paid plan features until the cycle end date. New team members added before the cycle ends are still billed immediately on a prorated basis for the remaining time in the cycle. See What counts as a team member and how does billing work for members?.

What happens if I upgrade from monthly to annual billing?

Section titled “What happens if I upgrade from monthly to annual billing?”

When upgrading from a monthly to annual billing cycle the billing is prorated, meaning you only pay for the annual portion of the year you haven’t paid for yet. You will be billed for the remaining part of the billing year with the discounted rate.

You can upgrade at any point throughout your subscription on the Warp upgrade page. You can also open Manage billing from your profile menu on that page. See How do I manage my billing?.

What happens to unused credits?

Section titled “What happens to unused credits?”

Unused included usage does not roll over. Purchased usage rolls over until its 12-month expiration and stays tied to the team that bought it. See included allowances and existing balances.

What happens if my payment fails?

Section titled “What happens if my payment fails?”

If a payment fails, you will receive an email from Stripe and your Warp Team Settings will show a past-due alert. Certain paid plan features and the ability to invite new members will be locked down while your Team is in a past-due state. Paying all unpaid invoices through the billing portal will fully re-enable your paid plan features. See How do I manage my billing?.

If there are multiple unpaid invoices and you need help resolving them, contact billing@warp.dev for assistance.

What counts as a credit?

Section titled “What counts as a credit?”

A credit is a usage unit, not a token or a fixed number of prompts. Accounts billed in dollars can display usage in credits without changing their billing. Enterprise accounts that bill in credits follow their contracts. See usage and billing.

What counts as an AI token?

Section titled “What counts as an AI token?”

Tokens are chunks of text a model reads or generates. Input, output, cache-read, and cache-write tokens can have different prices. Available usage breakdowns show those quantities and costs.

Token limits, such as a model’s context window, are separate from your monetary allowance. A token count is not a dollar amount or a credit count.

How often do my credits reset?

Section titled “How often do my credits reset?”

Included usage resets monthly, including on annual subscriptions. In the Warp app, open Settings > Billing and usage for your reset date. Unused included usage does not roll over; purchased usage has a separate 12-month expiration.

How do credits work for multi-seat teams?

Section titled “How do credits work for multi-seat teams?”

On self-serve team plans, included usage is per seat and new purchases enter a shared team balance. Eligible shared purchases are used before member-specific purchases usable on that team. Dedicated cloud allowances can have a different spending order.

Admins manage the team’s monthly spend limit and auto-reload. See team usage and purchases. Enterprise pools and spending controls follow the Enterprise agreement.

How do platform credits factor in?

Section titled “How do platform credits factor in?”

Platform usage is a separate cost component billed by the agent hour, not another included allowance. Cloud runs and local runs on Business and Enterprise that use customer-supplied inference incur charges for billable agent time. See platform usage for rates and contract-specific terms.

What if I need more AI usage than my plan includes?

Section titled “What if I need more AI usage than my plan includes?”

After included usage runs out, you can:

BYOK and custom inference endpoint availability is subject to organization size — see Can I bring my own API key? for details.

For organization-scale needs (cloud-provider managed inference, granular admin controls, or higher seat counts), Enterprise plans include Bring Your Own LLM (BYOLLM).

Can I buy usage on the Free plan without subscribing?

Section titled “Can I buy usage on the Free plan without subscribing?”

Yes. Free-plan users can purchase usage without a subscription. Free-plan purchases include a 20% premium. See current usage purchase prices.

Use the purchase card on the Warp upgrade page.

Purchased usage rolls over, stays valid for 12 months, and remains available when the team changes plans.

Who on my team can purchase usage?

Section titled “Who on my team can purchase usage?”

On eligible plans, any active team member can make a one-time purchase for the shared team balance, subject to the monthly spend limit. A paid subscription is not required. Admins manage auto-reload, the spend limit, and subscription upgrades.

See purchasing additional usage for the Free-plan web checkout and eligible paid-plan controls.

Which card is charged when a team member buys usage?

Section titled “Which card is charged when a team member buys usage?”

Usage purchases charge the payment method saved for the team, not a separate card for each member. A card saved during the first purchase can become the team’s default for later purchases and auto-reloads. See purchase permissions and payment methods.

If you see a usage purchase you don’t recognize:

  • Check Settings > Billing and usage in the Warp app for the team’s purchases in the current period.
  • Ask a team admin to review the invoices in the billing portal, which lists each purchase and the member who made it. See How do I manage my billing?.
  • Email billing@warp.dev if the charge still looks wrong.

How do I change or remove the card saved for my team?

Section titled “How do I change or remove the card saved for my team?”

Team admins change or remove the saved card in the billing portal, reachable from Settings > Billing and usage in the Warp app or from the Warp Admin Panel on the web. See How do I manage my billing? for both paths.

Non-admin members can’t open the billing portal. If you added a card to your team through a usage purchase and want it removed, ask a team admin to do it, or email billing@warp.dev.

Admins can also adjust the team’s monthly spend limit in Settings > Billing and usage. See spend limits and reset periods.

How does auto-reload work for teams?

Section titled “How does auto-reload work for teams?”

An admin chooses a usage amount and monthly spend limit. Once a member’s included allowance is exhausted and the available purchased balance runs low, Warp can buy that amount into the shared team balance. Any member’s usage can trigger repeated reloads.

One-time and automatic purchases count toward the same team limit. Reloading stops when the next purchase is blocked by that limit. See configuring auto-reload for prices, controls, and reset periods.

How are cloud agent runs on team plans billed when no individual user triggered them?

Section titled “How are cloud agent runs on team plans billed when no individual user triggered them?”

Agent API key runs use eligible shared team usage, not the team owner’s personal included allowance. User-created schedules use the creator’s eligible usage by default, or shared team usage when configured to run as a cloud agent.

Review cloud run billing and auto-reload controls before relying on unattended runs. Enterprise billing follows your contract.

Does the Free plan include AI usage?

Section titled “Does the Free plan include AI usage?”

Under dollar billing, the Free plan doesn’t include bundled usage for the Warp Agent. See billing units to check which applies to your account. You have three options:

Without included or purchased usage, or your own inference, conversations on Free cannot run on Warp-provided models. This includes conversations started from prompt suggestions.

Can I use a Free plan if I’m a developer at a large company or organization?

Section titled “Can I use a Free plan if I’m a developer at a large company or organization?”

Yes. Developers at any company size are welcome to use Warp’s Free plan.

If you need access to advanced collaboration features or higher limits, you may benefit from upgrading to a plan, but Warp does not require large organizations to upgrade.

Are there any Warp discounts for students, non-profits, or open-source teams?

Section titled “Are there any Warp discounts for students, non-profits, or open-source teams?”

Warp doesn’t currently offer discounts or program credits for students or non-profits. We recommend exploring the Free plan, which includes all core terminal features and is a great starting point for individual or community use.

Warp’s client itself is open source under AGPL v3, so open source teams can build, run, and contribute to it directly. See Contributing to Warp for the flow.

Where is Warp Drive data for my team stored?

Section titled “Where is Warp Drive data for my team stored?”

Warp Drive data is securely stored on Google Cloud Platform servers located in the United States. All data is encrypted in transit and at rest.

For more details, visit the Security Overview or contact security@warp.dev.

Does Warp have a SOC 2 Type 2 attestation?

Section titled “Does Warp have a SOC 2 Type 2 attestation?”

Yes. Warp has obtained a SOC 2 Type 2 attestation from an accredited third party. See the Trust Center to request the report.

Does Warp have Zero Data Retention policies with LLM providers?

Section titled “Does Warp have Zero Data Retention policies with LLM providers?”

Warp integrates with multiple LLM providers — including Anthropic, OpenAI, Google, xAI, and Fireworks AI — to power its AI features. Warp has executed Zero Data Retention (ZDR) agreements with these providers. Across all plans, these agreements mean:

  • LLM providers commit not to train their models on any customer-generated data processed through Warp’s services.
  • LLM providers commit to delete inputs and outputs after generating the relevant output, within a fixed time period.

Warp enforces these commitments through both technical measures and contractual safeguards with the LLM providers.

Zero data retention is available for supported models. Model availability may vary where providers require data retention for safety, abuse monitoring, or compliance reasons.

How can I enable Zero Data Retention in Warp?

Section titled “How can I enable Zero Data Retention in Warp?”

Zero Data Retention (ZDR) can be enabled in two ways:

  • Individual level — Any user can enable full ZDR for their own account by disabling Help Improve Warp in Settings > Privacy.
  • Organization-wide — On Business and Enterprise plans, admins can enforce ZDR for all members from the Admin Panel, so team-wide compliance doesn’t rely on individual settings.

To discuss organization-wide ZDR for your team, contact our sales team.

Regardless of plan, Warp never allows OpenAI, Anthropic, Google, xAI, or other model providers to store, retain, or train their models on your data — see Does Warp have Zero Data Retention policies with LLM providers? for details.

Can I bring my own API key?

Section titled “Can I bring my own API key?”

Yes. On Free, Build, Max, Business, and Enterprise plans, you can configure your own OpenAI, Anthropic, or Google API key in Settings > Agents > Warp Agent > Manage models. Your provider bills requests routed through that key; they do not consume Warp-provided inference usage.

See Bring Your Own API Key for setup steps, the list of supported providers and models, and the differences between BYOK, custom inference endpoints, and BYOLLM.

BYOK and custom inference endpoint support are available for individual users and organizations with 10 or fewer employees, subject to Warp’s Terms of Service. Companies or organizations with more than 10 employees need a Warp Business or Enterprise plan to use these features.

On Business and Enterprise, local runs that use BYOK still incur agent-hour charges. See platform usage.

Does Warp support custom inference endpoints?

Section titled “Does Warp support custom inference endpoints?”

Yes. Warp can route requests to an OpenAI-compatible inference endpoint, including OpenRouter, LiteLLM, z.ai, or a gateway your team runs. Your endpoint bills inference separately; those requests do not consume Warp-provided inference usage.

Custom inference endpoints are available on Free, Build, Max, Business, and Enterprise. See Custom inference endpoint for configuration steps, billing behavior, and how custom inference endpoints differ from BYOK and from Enterprise’s Bring Your Own LLM (BYOLLM) managed inference.

BYOK and custom inference endpoint support are available for individual users and organizations with 10 or fewer employees, subject to Warp’s Terms of Service. Companies or organizations with more than 10 employees need a Warp Business or Enterprise plan to use these features.

On Business and Enterprise, local runs that use a custom endpoint still incur agent-hour charges. See platform usage.

Does Warp support other model routers or “Bring Your Own LLM”?

Section titled “Does Warp support other model routers or “Bring Your Own LLM”?”

On the Enterprise plan, Warp’s Bring Your Own LLM (BYOLLM) lets you route inference through major cloud-provider Model-as-a-Service offerings. BYOLLM supports AWS Bedrock and Gemini Enterprise (Vertex AI), with Azure Foundry coming soon. Warp still manages model support, routing, and orchestration, but inference runs in your cloud environment so you can maintain data locality, security controls, and existing cloud spend commitments.

Custom or in-house model routers outside this list aren’t supported by default today. If you have specific requirements, contact our sales team.

For lighter-weight routing through any OpenAI-compatible endpoint (OpenRouter, LiteLLM, z.ai, internal gateways), see Does Warp support custom inference endpoints? above.

What features are available during multi-harness orchestration beta?

Section titled “What features are available during multi-harness orchestration beta?”

Multi-harness orchestration is currently in beta. Free plan cloud runs use the Warp Agent. Selecting Claude Code or Codex as a third-party harness requires a paid plan. See cloud agent harnesses for setup and plan requirements.

Agent Memory is currently in Research Preview. It lets preferences, project knowledge, and learnings from past sessions carry across harnesses and future agent runs. Contact our sales team to request access.

As these features move out of beta or Research Preview, availability, limits, and pricing may change.

What payment options are available for Warp’s self-service plans?

Section titled “What payment options are available for Warp’s self-service plans?”

Warp uses Stripe as our payments processor and currently accepts the following payment methods: credit card, debit card, Link, Apple Pay, Google Pay.

We don’t support ACH, checks, PayPal, cryptocurrency, or other alternative payment methods at this time.

How do I get a refund?

Section titled “How do I get a refund?”

For monthly subscriptions, we can issue a full refund if you cancel within 24 hours of being charged and no usage has been consumed.

For annual subscriptions, we can issue a full refund within 15 days if no usage has been consumed, or a prorated refund for remaining months after that. See Warp’s refund policy for full details and exceptions.

Why doesn’t my promo code work or why was it disabled?

Section titled “Why doesn’t my promo code work or why was it disabled?”

Warp’s promotions are a way to try Warp before committing to a subscription, not get unlimited free or inexpensive AI. To prevent abuse, we’re limiting promotion codes to first-time redemptions only, so each account can only use one promotion code.

In addition certain promo codes we issue are only valid for specific plans (not all plans) and expire after a certain time. If you apply a promo code for a certain plan, then upgrade to another plan, the promotion doesn’t transfer to the new plan so you will end up paying full price for the upgrade.

How can I subscribe to Warp as tax exempt?

Section titled “How can I subscribe to Warp as tax exempt?”

Warp does allow tax exempt organizations to subscribe, but there are some additional steps that you need to take.

  1. Create a Warp account, login, and go to the upgrade page, and select a plan, but don’t checkout or pay yet. This will only setup your billing account in the system that will be used in the later steps.
  2. E-mail billing@warp.dev with your proof of your organization tax exempt status and your Warp account email.
  3. Warp’s team will verify your tax exempt status and will change your account to tax exempt.
  4. Finally, subscribe to your plan of choice. You will see no taxes applied to the bill.

Why can’t I subscribe to Warp?

Section titled “Why can’t I subscribe to Warp?”

There are certain prohibited and restricted businesses in which Stripe and major credit card networks will not process payments. For the most updated information, see Stripe’s restricted businesses list.

I have a question and need help. How can I reach a human at Warp?

Section titled “I have a question and need help. How can I reach a human at Warp?”

The team at Warp is standing by and ready to help. For subscribers technical issues email support@warp.dev, for subscribers billing issues email billing@warp.dev, for security concerns email security@warp.dev, and for questions about privacy email privacy@warp.dev.

May 2026 pricing changes

Section titled “May 2026 pricing changes”

The May 21, 2026 update introduced new seat limits, changed how add-on credits are attributed, opened BYOK to every plan, added custom inference endpoints, and began metering platform credits for cloud agent runs. The questions below cover what changed and what to do if any of it affects you.

Are there new seat limits per plan?

Section titled “Are there new seat limits per plan?”

Yes. As of May 21, 2026, each plan has an explicit seat limit. See Warp pricing for the current per-plan caps.

The seat limit governs paid-plan features and credit allocation. It’s separate from the unlimited Warp Drive collaborators every plan supports. You can keep inviting unlimited users to share Notebooks, Workflows, and other Warp Drive resources without hitting the seat cap. The cap only applies when a user takes a paid seat on your team.

What if my team is already above the new seat limit?

Section titled “What if my team is already above the new seat limit?”

Your team’s current access doesn’t change. Existing members keep their seats and can continue using Warp the same way they do today.

The cap only governs adding new members. While your team is at or above the cap, you can’t add a new member or backfill a seat after a member leaves. To grow past the cap, switch to the next plan up (or to Enterprise) anytime under Settings > Billing and usage.

How are add-on credits being attributed differently?

Section titled “How are add-on credits being attributed differently?”

Add-on credit attribution has changed twice in 2026:

  • Before May 21, 2026 — Add-on credits on multi-seat teams were pooled; every member drew from a single shared balance.
  • May 21 – August 2026 — Add-on credits were user-scoped; each user had their own balance.
  • As of August 2026 — Add-on credits are team-pooled again. Purchases from any member go into the team’s shared pool, and any member’s usage draws the pool down once their plan-included credits are used up. Remaining user-scoped balances from the May–August window stay attributed to the purchasing member and are consumed after the shared pool. There is no way to prefer personal credits first while on a team.

On eligible plans, any active team member can purchase usage within the team’s monthly spend limit. In the Warp app, admins manage the limit in Settings > Billing and usage.

For details, see purchasing additional usage.

What happens to my purchased usage if I leave the team?

Section titled “What happens to my purchased usage if I leave the team?”

Purchased usage stays tied to the team that bought it. Leaving or being removed stops your access; rejoining restores access to any unused, unexpired balance. See when team membership changes for details.

Can I bring my own API key on the Free plan now?

Section titled “Can I bring my own API key on the Free plan now?”

Yes. As of May 21, 2026, Bring Your Own API Key (BYOK) is available on all plans, including Free. Previously, BYOK required a Build, Business, or Enterprise subscription. You can configure your OpenAI, Anthropic, or Google key under Settings > Agents > Warp Agent > Manage models.

See Bring Your Own API Key for the full list of supported providers and setup steps.

What is the new custom inference endpoint feature?

Section titled “What is the new custom inference endpoint feature?”

Custom inference endpoints let you route Warp’s AI traffic through any OpenAI-compatible inference endpoint, including OpenRouter, LiteLLM, z.ai, and internal gateways your team already runs. Support is available on Free, Build, Max, Business, and Enterprise.

Here’s how custom inference endpoints differ from BYOK and BYOLLM:

  • BYOK sends requests directly to OpenAI, Anthropic, or Google using your own provider API key.
  • Custom inference endpoint sends requests to any OpenAI-compatible URL you control or that your team runs.
  • BYOLLM is an Enterprise-only managed inference feature. Warp routes traffic through your cloud provider (AWS Bedrock and Gemini Enterprise Agent Platform (Vertex AI) today, with Azure Foundry coming soon) and handles the routing, orchestration, governance, and observability.

For setup and details, see Custom inference endpoint.

I’m a team admin. What do I need to do?

Section titled “I’m a team admin. What do I need to do?”

Review these settings in the Warp app:

  • Check your seat count. Go to Settings > Teams to see whether your team is at or above your plan’s new seat limit. If you are, see What if my team is already above the new seat limit?.
  • Set your team’s monthly spend limit - In Settings > Billing and usage, configure the limit for one-time purchases and auto-reloads across your team.
  • Explain the shared balance - New purchases enter the team’s shared balance, and members draw on it after exhausting their included usage.
  • Confirm the team’s payment method - Usage purchases charge the team’s saved payment method, including purchases by members who aren’t admins. Review it in the billing portal. See which card is charged.
  • Account for platform usage - On Business and Enterprise, local runs using BYOK or a custom inference endpoint incur platform charges.